What fraud protection tools does ELGA CU offer?

Fraud can happen quickly. A suspicious login, an unexpected transaction or a convincing phone call can put your personal and financial information at risk. At ELGA Credit Union, we’re continually investing in tools and resources designed to help protect your accounts and give you more control over your financial security.

ELGA CU offers several fraud protection tools, including Digital Banking alerts, fraud monitoring, identity verification, with even more capabilities coming soon. We also provide resources to help members recognize scams, protect their information and know what to do when something doesn’t look right. Here’s what you should know:

What fraud protection tools does ELGA Credit Union offer?

ELGA CU uses multiple layers of protection to help safeguard your accounts and information. These include:

• Digital Banking alerts to help you monitor account activity
• Fraud monitoring to help identify unusual activity
• Identity verification to help confirm it’s really you
• Security education and scam alerts to help you recognize common fraud attempts

Using these tools together can help you spot suspicious activity sooner and take action when something doesn’t look right.

How can ELGA CU Digital Banking alerts help protect me from fraud?

Digital Banking alerts give you another way to keep an eye on activity in your accounts. You can customize alerts based on the types of activity you want to monitor and receive notifications through email or push notifications. Depending on the alert, you can be notified about things such as login attempts, account activity and transaction activity. For example, a login attempt alert can notify you when someone tries to access your account. If you don’t recognize the activity, you can take action rather than discovering the issue later.

Tip: Don’t wait for fraud to happen before setting up alerts. Choose notifications that make sense for how you use your accounts so you can stay informed.

Does ELGA CU monitor for fraudulent activity?

Yes. Fraud monitoring is another layer of ELGA CU’s security approach. ELGA CU uses technology designed to monitor for unusual activity and help identify potential fraud as quickly as possible. Identity verification tools may also be used when additional verification is needed to help confirm that you’re really you.

Security isn’t just about keeping people out of your account. It’s also about recognizing when it’s actually you.

How can I protect myself from fraud and scams?

Technology is an important part of fraud protection, but you are also an important part of your account’s security. Scammers may pretend to be ELGA CU employees, government agencies, businesses or even people you know. They may create a sense of urgency or claim there’s a problem with your account to convince you to share sensitive information.

Remember these tips:

Never share sensitive information with an unexpected caller

ELGA CU will never ask you to verify your full card number or the three-digit security code on the back of your card over the phone.

If someone calls claiming to be from ELGA CU and asks for this information, that’s a red flag.

Don’t approve an authentication request you didn’t initiate

If you receive an unexpected authentication request, don’t approve it. Contact ELGA CU directly using a trusted phone number or contact method.

Be cautious with unexpected texts and emails

Don’t click suspicious links or open unexpected attachments. Scammers may use texts and emails designed to look like they’re coming from a legitimate financial institution.

When in doubt, hang up and call us

Scammers can spoof phone numbers, making a fraudulent call appear to come from a legitimate organization—including ELGA CU.

If something doesn’t feel right, hang up and contact ELGA CU directly.

How can I help protect a loved one from financial fraud?

Older adults can be particularly vulnerable to financial exploitation, but anyone can become a target.

One of the best ways to help protect a loved one is to stay involved. Talk openly about common scams, encourage them to monitor their accounts and consider whether a trusted contact or other account-monitoring option may be appropriate.

ELGA CU also recommends watching for unusual transactions and acting quickly if you suspect financial exploitation.

If you believe fraud has occurred, contact the financial institution as soon as possible. Prompt reporting can give the institution an opportunity to help address the situation and monitor the account.

Learn more here: https://www.elgacu.com/protecting-your-loved-ones-from-elder-fraud/

What should I do if I think I’ve been the victim of fraud?

If you think your ELGA CU account or personal information may have been compromised:

1. Stop communicating with the suspected scammer.
Don’t provide additional information or send money.

2. Don’t approve unexpected authentication requests.
If you receive a request you didn’t initiate, don’t approve it.

3. Contact ELGA CU directly.
Let us know what happened so we can help determine the appropriate next steps.

4. Monitor your accounts.
Review your transactions and watch for activity you don’t recognize.

5. Report the scam when appropriate.
Depending on the situation, you may also need to report suspected fraud or identity theft to the appropriate authorities.

How does ELGA CU help keep my information secure?

Fraud protection works best when multiple layers work together. That’s why ELGA CU combines technology, account monitoring, identity verification, Digital Banking tools and member education.

From setting up account alerts to recognizing a suspicious phone call, small steps can make a big difference in protecting your financial information.

Security that knows it’s you

Your security is always evolving—and so are the ways fraudsters try to access your information.

ELGA CU is committed to continuing to invest in smarter security tools while giving members the information they need to recognize suspicious activity and protect themselves.

Think something isn’t right? Don’t share sensitive information or approve an authentication request you didn’t initiate. When in doubt, contact ELGA Credit Union directly.