ELGA Credit Union Recognized Among Industry’s Best for Award-Winning Mortgage Experience
Grand Blanc, MI – ELGA Credit Union has been named a 2026 MemberXP Best of the Best Award winner in the Best Mortgage Experience category, earning national recognition for delivering exceptional, data-validated member experiences.
The award is presented by CUSG through its MemberXP experience management platform and honors credit unions that consistently translate member feedback into meaningful action.
Now in its 10th year, MemberXP Best of the Best Awards are considered one of the credit union industry’s most respected benchmarks for experience excellence. Unlike traditional recognition programs, the awards are based entirely on direct member feedback and measure how effectively credit unions meet member needs across key moments of the journey.
“We’re honored to be recognized for the experience we provide our mortgage members. Buying or refinancing a home is a major milestone, and our goal is to make that journey as clear, supportive, and seamless as possible.,” said Terry Katzur, President and CEO of ELGA Credit Union. “This recognition speaks to the care our team puts into every interaction and our ongoing commitment to doing what’s right for our members.”
The 2026 awards are based on analysis of millions of member experience data points collected nationwide using two industry metrics, Net Promoter Score (NPS), and Member Effort Score (MES). Credit unions ranking in the top 25% of performance across each experiential category earn Best of the Best distinction, ELGA Credit Union recognized for excellence in Best Mortgage Experience Category.
By leveraging MemberXP insights, ELGA Credit Union continuously identifies opportunities to improve service delivery, reduce friction and strengthen member relationships, driving higher advocacy, loyalty and trust.
“Every piece of member feedback is an opportunity to improve,” said Terry Katzur, President and CEO of ELGA Credit Union. “We use those insights to refine our processes, strengthen our service, and ensure we’re consistently delivering an experience that’s both efficient and meaningful.”
The MemberXP Best of the Best Awards are presented annually by CUSG to recognize credit unions that set the standard for member centric leadership and measurable experience excellence.
